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1. We will use customers' personal information for the purposes specified in each of the following items:
(1) Implementation and provision of services, support, and campaigns
(2) Notification to customers regarding additions, changes, and other information related to the service
(3) Sending products and invoicing/payment (including provision to payment agencies)
(4) Announcements about products and services of our company or our business partners
(5) Verifying the validity of payment methods designated by the customer for paid services with financial institutions
(6) Sending various notifications and inquiries to customers (including conducting surveys and requests for cooperation with beta tests)
(7) Provision of customer information to certification authorities for issuing, renewing, and managing digital certificates in the Website Builder Service (all customer information provided at the time of application is used)
(8) Providing domain registration information to registries or agencies acting on their behalf when registering or renewing contracts, or making information changes in the Website Builder Service
2. Handling of personal information including credit card information When our company obtains credit card information (cardholder name, card number, expiration date) from customers, the purpose, name of the entity obtaining the information, recipient name, and retention period are as follows:
(1) Purpose of use For processing payment for purchased products and our services when the customer chooses to pay by credit card, and for responding to inquiries regarding such payment
(2) Name of the entity obtaining the information Freigo Co., Ltd.
(3) Name of recipient ・Payment processing company ・Each credit card company used by the customer for credit card payment
(4) Retention period In order to provide information to credit card companies via payment processing companies, our company does not store customers' credit card information.
3. Our company will not provide customers' personal information to third parties, except in cases where stipulated by law or as outlined in the following items:
(1) When providing credit card information to the card company based on the previous paragraph, or when the card company requests confirmation of the contract status or content regarding the credit card number registered with our company
(2) When a third party who has sold products or services through our service requests disclosure of information to provide after-sales service or other support to the customer
(3) With the customer's consent
(4) When providing domain registration information for the purpose of making it public via Whois, to ICANN, registries, or agencies acting on their behalf
(5) When ICANN, registries, registrars, or agencies acting on their behalf request it
4. Our company may entrust the handling of personal information to contractors who are bound by contract to treat such information as confidential and manage it appropriately within the scope of the purposes listed above.
5. If a customer requests not to receive information or inquiries from our company, we will strive to accommodate this request. However, this does not apply when the provision of information or inquiries is necessary for the implementation and operation of services or programs for the customer.
6. If the customer does not provide optional information or responses to surveys, we may be unable to provide information about products and services that best suit the customer.
7. If a customer requests notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties of their personal information, our company will respond within a reasonable scope. For details on specific response methods, please refer to our Privacy Policy.
8. After a certain period, we may delete customers' personal information without prior notice. The method of deletion will be determined by our company.
9. The contact point for inquiries regarding personal information is as follows: Inquiries via web form
10. The contact information for our company's Personal Information Protection Officer is listed in our Privacy Policy.
11. Our company uses Google Analytics. First-party cookies are used to track user interactions and gather information about how users engage with our website. This information is used to create reports and help improve our website. These reports do not identify individual visitors.